Privacy Policy
Your privacy is important to us. This Privacy Policy explains how AI Malaysia Labs collects, uses, and protects your personal information when you use our services and website.
Last updated: December 2024
Information We Collect
We collect information to provide better services to our users and ensure compliance with data protection regulations.
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Company or organization name
- • Job title and role
- • Professional background
Technical Information
- • IP address and device information
- • Browser type and version
- • Operating system details
- • Cookies and similar technologies
- • Usage patterns and preferences
How We Use Your Information
We use the collected information to provide, maintain, and improve our services while respecting your privacy preferences.
Service Delivery and Support
We use your information to deliver our AI learning services, provide customer support, and respond to your inquiries effectively. This includes processing your requests, providing technical assistance, and ensuring you have the best possible experience with our platform.
Communication
Account Management
User Experience
Business Improvement
We analyze usage patterns and feedback to improve our AI learning platform, develop new features, and provide personalized recommendations. This helps us create better educational experiences tailored to your professional development needs in the AI field.
Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to lawful requests from government authorities and protecting our rights, property, and safety as well as those of our users.
Data Sharing and Disclosure
We respect your privacy and limit the sharing of your personal information to specific circumstances outlined below.
We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is not for sale.
Limited Sharing Scenarios
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or to protect our legal rights, safety, and property.
Business Transfers
In case of merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
Your Rights and Choices
You have important rights regarding your personal information. We provide mechanisms for you to exercise these rights.
Access and Portability
You can request access to your personal information and receive a copy in a commonly used format.
- • View your profile information
- • Download your learning progress
- • Export your communication history
Correction and Updates
You can update your personal information or correct any inaccuracies at any time.
- • Edit your contact details
- • Update your preferences
- • Modify your learning goals
Deletion Rights
You can request deletion of your personal information, subject to certain legal obligations.
- • Delete your account
- • Remove specific data points
- • Request data erasure
Communication Preferences
You control how and when we communicate with you about our services and updates.
- • Unsubscribe from emails
- • Opt out of marketing communications
- • Adjust notification settings
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
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End-to-end encryption for data transmission
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Secure server infrastructure with regular updates
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Multi-factor authentication for admin access
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Regular security audits and penetration testing
Operational Security
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Employee training on data protection
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Access controls and role-based permissions
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Incident response and breach notification procedures
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Compliance with international security standards
Policy Updates and Contact Information
We may update this Privacy Policy periodically. We will notify you of any material changes and provide our contact details for privacy inquiries.
Policy Updates
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We'll Notify You:
- • Email notification to registered users
- • Prominent notice on our website
- • Updates to the "Last updated" date
- • Advance notice for significant changes
Contact Our Privacy Team
If you have any questions about this Privacy Policy or our data practices, please contact us:
Office Address
Level 15, Menara UOA Bangsar, No. 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia
Phone
+60 3-2287 3388
info@ai-malaysia-labs.com
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (Malaysia Time)